Privacy Policy
J&A Exterior explains how we handle information submitted through our website and communications.
Information we collect
Information you provide when requesting an estimate or contacting us, including name, email address, phone number, ZIP code, property type, requested service, project details and uploaded property photos. Our hosting and service providers may process technical information such as IP address, browser information and request logs to operate and troubleshoot the site. Do not submit payment card details, identity documents or other sensitive information through estimate forms.
How we use information
To respond to inquiries, prepare estimates, coordinate requested services, maintain customer records, notify authorized personnel of new inquiries, and operate and troubleshoot our website. Submitting an inquiry does not by itself enroll you in promotional text messaging.
Service providers and disclosure
We use providers for website hosting, form processing, data storage and customer relationship management, including Bolt hosting, Supabase and GoHighLevel. These providers process information as needed to support our operations. We may disclose information when required by law or necessary to protect rights and safety. We do not sell personal information or share it with third parties for their own marketing.
Mobile information and SMS consent
We do not share mobile information with third parties or affiliates for marketing or promotional purposes. SMS opt-in records and consent are not sold or shared for third-party use. Providers supporting message delivery may process this information solely to provide that service. Internal lead-alert texts are intended for business owners and designated personnel who have agreed to receive them; submitting a customer inquiry does not subscribe the customer to internal alerts. We do not send text messages to customers or website visitors. Owners and designated staff must give separate, documented permission before being added to internal lead alerts. Message frequency varies with inquiry volume, and message and data rates may apply. Reply STOP to opt out or HELP for assistance; you may also contact office@jaexterior.com or 248-438-8078. Enrollment is not a condition of any service or employment.
Retention and security
We retain information as needed for inquiries, service delivery, recordkeeping and applicable obligations. We use reasonable safeguards, but no internet transmission or storage system is completely secure. Contact us to request access, correction or deletion; some records may need to be retained for legitimate business or legal reasons.
Cookies and tracking technologies
Our hosting and service providers may use cookies or similar browser storage to support website operation, security and authenticated features. Technical request logs may include your IP address, browser type and pages requested for troubleshooting and security. We do not use cookies to enroll visitors in SMS or infer SMS consent. You can block or delete cookies through your browser settings; doing so may affect website features. Links to external websites are subject to those providers’ own cookie and tracking policies.
Your choices
You may choose not to submit optional information, contact us to correct your information or request deletion, and withdraw messaging consent. Browser settings can control cookies; limiting browser features may affect website functionality.
External links
External sites have their own privacy practices, which we do not control.
Children
Our services are intended for adults arranging property services. We do not knowingly collect personal information from children under 13; contact us if you believe a child submitted information.
Updates
We may revise this policy; changes will be posted on this page with an updated effective date.
Contact
J&A Exterior, office@jaexterior.com, 248-438-8078.
Our Terms and Conditions also apply to use of this website.